Disastrous customer call service

I have always been a very loyal and positive FNB client, but today that has completely changed!

The worst customer call service I have EVER encountered in my life!

After being charged a large amount as a Debiorder mandate for my Credit card, I immediately phoned and enquired what it was for. I recently bought a device through Istore that I charged on my credit card, but that should be switched over to my budget facility. A deal Istore and FNB offers. FNB failed to do so and now charged me this large amount after I also made my monthly payment into my credit account as well.

I was on the phone for 30 minutes before actually getting to a person who could understand the budget facility side and the Istore purchase, also a person who is actually competent in doing their job. Then I was put over to the credit reversal department. This is where everything got completely out of hand. I was maybe switched over to different departments about 10 times, each time I found myself being put through to the wrong department. The phone was dropped a few times and my airtime ran out, I had to then again start all over again and had to recharge for I was using all my airtime on this absolute disastrous service.

An hour and a 35minutes later I found myself being put back to the credit department who, earlier in the call, said they can’t help me and switched me over to a different department. Once at this department finally, I was advised at 16:47 that I am calling outside of their office hours and should try again tomorrow.

What?!!!!

How could a person be happy with service like this. I was given about 5 different direct numbers for the “so called” department and not one of those departments could assist. All I want was to have a payment reversed from FNB’s side and to have my device be put on budget facility that they DID NOT do from the start and that is why I am sitting with this problem. It is not my fault and I am the one with the inconvenience and with airtime running out.

FNB you really need to have a look at your customer call service, it is in need of extreme upgrades and competent bankers who can actually do their job right.

(I am happy to provide screenshots for all my call times and numbers provided to me, that where all the wrong numbers)

A disgrace to have a client go through all of this.