DISAPPPOINTED AT THE DELAYED REPONSE FROM FNB HOMELOANS RESTRUCTURING TEAM

I am frustrated by the delayed response to the FNB home loans restructuring department I logged an application to restructure my home loan on 02 May 2024 I was told that the turnaround time is 14 working days and til this day my restructuring has not been processed. I honestly believe the bank put this structure up to lessen the stress due to financial difficulty, I am in serious need of this as I am in a lot of financial constraints the previous interest hikes have affected me negatively where most of the accounts are falling behind the reason I requested this is for me to be able to fix my credit profile for me to be able to make payment on my other debit the service FNB restructuring is proving to me is frustrating I don't understand how come a request that was meant to be resolved by the 20th May remains unresolved I do not want to lose my home due to this incompetance. I phoned to enquire and I was told that Mersha Mbonani, the person that my account was assigned to was not available