Disapponted at the level of servioce you provide. Its VERY BAD

On the 10th of November i purchased Mtn data using FNB app. After transacting I realised that the data I bought was not credited to my account. I then decided to do another transaction the same thing happened. I then rushed to the closeby shop to buy data. the following day being the 11th of November I contacted FNB i was told to wait for two days which I did and nothing happened. Today I buy the same product again and the same thing happen. I then contact MTN they tell me i should wait for 4 hours it will be credited to my account. after 8 hours I decide to contact FNB and I speak to Tshireletso Sekgonelo. I make her aware of the two transactions from the 10th november 2025 and todays transactions only for her to tell me that I wont get my refund she directs me to call MTN i refuse and insist that if it was not because of FNB offering this service on their platform I would not have used it. She tells me she cant help me I have to wait for two days for the other team to investigate. Now I ask her if this makes sense because on the 11th of November one of their consultant told me to wait and nothing happened. Why are you offering a service if you can not assist your clients when they are being taken advantage of by the third party. 07 days I am still without the data I have purchased via your app and the only thing your consultants masters is I cant help you you have to wait for 2 days when they know exactly that they wont be doing anything with that and you wont get the product you purchased. remove the service if you have no control over it and you cant assist anyone with it.