disapponted and disgusted

<p>My name is Molebatsi contact number ********** 419. I took a contract for an X1 phone fnb brand in October last year,which I lost in mid January. I've been paying for the phone since it got lost because when I went to enquire they told me they can't help me in anyway,which I accepted. Now my problem is my account has been debited every single day since the 28th of February sometimes twice or three times a day. I've accumulated bank charges of 900rand whilst my account only charges me 100rand a month. I also took a temporary loan of 500rand thinking that I didn't have money in my account only to find out that,that money also got debited for the same phone. I just don't understand how fnb can do this who's going to pay for the bank charges because I'm not prepared to pay for their mistakes. I believe they are preying on innocent people. For such a big company this is so unacceptable. I just want my money back and the bank charges paid by fnb. I even called the department from the branch I spoke to Tshepo the agent who said there's nothing they can do about the situation, I then requested to speak to a supervisor Shane who also echoed the same sentiments he only gave me two options which I did not accept. They wanted to cancel the whole contract and start it all over again so they can bring back all my money or I should pay off the contract. The question is with what money since they've taken all my money and I now owe unnecessary bank charges because of unprofessional individuals. I'm so disgusted with the service I've received especially from Shane the team leader I think he doesn't deserve to represent fnb because he has no people s****s at all. I hope you will be able to resolve this issue asap before I'm forced to take it further.</p> <p> </p>