Disappointment and *******

FNB over charged me with their bank charges over 3debit orders that bounce, currently i am owing them over R6000.poor service and negligence they have. I visited one of the branch in durban Anton Lembede street, to ask them to close the account after i changed banking with them. In my surprise brand didn't close my account, after a year and half i saw email is one of my email account. The email had statement saying i am owing FNB over R6000, i tried to contact FNB but no help and i went bank to the branch after so many times of contacting them.

During my visited at the branch after year and half i was told i had 3bounced debit order which accumulated so much, i asked the consultant to speak with FNB accounts department to reduce this charges. I am willing to mitigate, pay something. The in charged person was not willing to call fnb to look at this matter but told me that i must tell her how much i willing to pay. How is that helpful ?