Disappointment and Frustration Regarding PlayStation 5 Black Friday Deal

I am writing to express my disappointment and frustration regarding a recent experience my colleague and I had while attempting to take advantage of the PlayStation 5 Black Friday deal offered by FNB.

As loyal customers of FNB, we were excited to apply for the PlayStation 5 black Friday deal. However, our excitement quickly turned into frustration as we encountered persistent issues accessing the FNB services last night through to this morning. Both the mobile app and online banking platforms were consistently offline, despite our numerous attempts to access them.

In our determination to secure this deal, we waited until 4 am, repeatedly trying to access the platform without success. Unfortunately, our efforts were in vain, and we were unable to complete the transaction due to the ongoing technical issues we experienced on both FNBs website and Mobile App. This not only caused a significant amount of inconvenience but also left us feeling disheartened after investing time and effort into the process.

What is worse is, we observed a pattern in several eBucks groups where people using the iOS FNB app seemed to have a slight advantage in terms of accessibility. This discrepancy added to our frustration and raised concerns about a potential oversight from FNB's side, impacting the fairness of the deal for all customers.

Given the hassles and inconvenience we experienced, my colleague and I request that FNB considers compensating us by making the PlayStation 5 deal available to us. We believe this would be a fair resolution, considering the time and effort we invested in attempting to access the deal and the technical challenges we encountered.

We understand that technical issues can arise, but we trust that FNB, as a customer-centric institution, will take this matter seriously and address it promptly. We value our relationship with FNB and hope to see a swift resolution to this issue.

Regards, Shan