Disappointment

I app**** for a bond 3 weeks ago and as it goes through the different stages i have not had any communication from FNB whatsoever. Sent 3 emails to my private banker and no reply. I pay R6000 in service fee's yearly for the private banker and the services and benefits of this but i fail to see any value of this. To this date almost a month past and no one has bothered to call me to update me- i see on my online banking that its in final credit check stage but been there for some time- yet all i would like is a call to say this is where we are and what we can offer. Truly disappointing that no one picks up a phone to call their clients desperately seeking advise/service that they pay so much for