1 reviews | Active since Apr 2016
Disappointment
I had a home loan wit FNB that is long paid up. Ive cancelled the insurance in October 2014 and i was given an indemnity form to sign and send back but to date it still hasn't been cancelled and i keep getting smses for money owed. I will not pay any more past October 2014. I've been an FNB customer for more than 30 years and this services sucks. I have been emailing people to rectify it but nothing was done.
Hello charlenerose501 ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello charlenerose501 ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)