RP
Renier P

1 reviews | Active since May 2012

13 Jun 2016, 11:49

Disappointment

<p>What a disappointment in trying to open a business account with FNB, after numerous phone calls I eventually cancelled my application. Last week all was in order and today I was told a document was not attached after the branch sent in my documents for the second time almost 2 weeks ago. How can I be told last week all documents has been recieved and today not?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jun 2016, 07:59
Official

Good day RPiet12,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 941548.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)