Disappointingly Poor
Really disappointingly poor service received from pvt clients service suites. App**** for a pre approved credit card facility, card arrives a week later and under the impression all is in order. Then the issue start, was passed from one to the other no one knows whats happening, been told several stories why its taking so long with one agent saying that there were descrepencies on the application? Turns out it was due to pvt bankers changing on my profile. Im not sure if its even worth being a pvt client of fnb. Its been 2 weeks now since i received my card and atill nothing. So the reason for ine star is that there is no option for a zero star rating. I need to just say that a lady in Bloem Twany Bekker has been trying to get this sorted with, i presume head office to no avail.
Good day Marthinus Filmalter,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Marthinus Filmalter,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)