Disappointing, uncaring, *********** service.

Just to let everyone at FNB know: Order for second credit card for my daughter's use overseas was a nightmare. My daughter departed overseas without the promised card being delivered. FNB staff had NOT ordered it at all. They must listen to all recorded conversations with them. Thereafter, it was sheer torture for a month! My daughter couldn't hire a car, couldn't pay for goods, couldn't pay my son's university fees and couldn't withdraw any money to pay for taxi's etc. She was stranded. We were at a loss about how to help her cos you promised it would be delivered. I incurred additional expenses which I have proof of - I took out and paid for an international driver's licence for her based on your false promises. I paid for 2 hotels because she was supposed to remain an extra 2 days in case the card was delivered to the first hotel. She lost out on touring and has a very unpleasant, unhappy stay. I paid for airtickets for nothing because it was just a useless trip. I'm asking whether FNB is going to re-imburse me for the airticket and the hotels as well as other expenses that we incurred? This is completely unfair. My loyalty to FNB is displaced and abused by FNB!