Disappointing Support from Premier Account Line

Good day,

I recently contacted your Premier Account customer care line regarding a query on my account. After being placed on hold for an extended period and transferred multiple times, my call was eventually answered by Florence.

She requested that I verify my details, but while I was in the process of doing so, the call was abruptly ended. I would like to point out that I was calling from a landline, so this should not be attributed to network issues.

This experience was both frustrating and disappointing. As a paying customer, I expect a basic level of professionalism and service, which was clearly not met in this instance.

I kindly request that this matter be investigated and that steps are taken to ensure better service delivery going forward.