Disappointing service opening a business account

On the 29th of September I app**** for CIPC Registration and a business account using the online service provided. After the initial email stating the steps of the process. I have had little to no feedback. It was stated that after my information was verified I would receive a sms with my account details. I waited till the 9th of October and received no feedback or anything else. When I then called to ask what is going on, there was a clear impression that my application and information was not looked at yet. I was then informed that my application will be sent to a banker which will then have to send me forms that I need to fill in. I still have not received any forms or feedback as to what is going on. I wanted to use this service for the convenience but so far it has not been that at all. I was expecting everything to be done by today. If this is how the service is going to be I would rather take my business elsewhere.