Disappointing Service, Online, call center + Banker Chat!!!!!

Changed my surname with FNB 5 years ago, Personal and Business. Did not notice that My personal bank statement still showed my ****en surname. No one can help me online or over the phone, now i need to take time off go to the bank, pay nanny fees and diesel, just to go to a branch and explain what they did wrong 5 years ago!!!!! Extremely DISAPPOINTED with FNB.