Disappointing Service & Lack of Accountability – FNB, Do Better!

I am extremely disappointed with the service I have received from FNB over the past two months. As a loyal customer, I expected better, but the repeated inefficiencies and lack of resolution have left me frustrated and dissatisfied.

E-Wallet *****: I reported a *****ulent e-wallet transaction on the same day it occurred after discovering that the recipient's number was hacked. I promptly submitted all the information requested by FNB, but two months later, there has been no resolution or feedback.

Unreceived Airtime: I purchased airtime through my account, but the airtime was never received. Again, I provided all the necessary information to FNB, but this issue remains unresolved to date.

Delayed Credit Card Delivery: I requested a new credit card via the FNB app and clearly stated where it should be delivered. It has been over a month, and I have yet to receive any communication or update regarding the card.

Bounced Debits: For several months now, FNB has been charging me for bounced debit orders due to their error. I always ensure sufficient funds are available in my account for these debits, which they “reserve” beforehand. However, instead of honoring the debits, they still charge me for bounced transactions. What is the point of reserving funds if they won't process the payments?

This level of poor service and lack of accountability is unacceptable. I have had enough of constantly chasing FNB to resolve issues that should have been dealt with promptly. I cannot, in good faith, recommend anyone to bank with FNB. If this is the "helpful and advanced" service FNB prides itself on, then they are failing terribly. It’s time to prioritize customer service and fix these ongoing issues!

#DoBetterFNB