Disappointing service home loan division

Yet another dissatisfaction from FNB.i have been a customer for more than 20 years with mist of my investment and cheque accounts.I have received an email twice to switch home loans and each time going through the process of sending all my information and then receive an email that they will contact me in two working days.They don't even attempt to contact you....You guys are ridiculous,you are marketing something but don't want the business.Your marketing team should go back to basics.Pathetic service from this division.I will stick with standard bank home loans....I think it's far better service than FNB.