Disappointing Service from Zinhle, FNB Protea Glen

FNB Protea Glen,

I opened my account a few weeks ago, my friends and I were opening a stockvel account, we were assisted by a very nice gentleman (The only gentleman in the branch) and he activated our personal accounts, he also assisted with the other member's banking apps and stokvel account efficiently. He asked me to come back and collect my card in the branch and only then will my banking app be activated.

I went into the branch yesterday and it was the worst experience Iv ever witness EVER! Firstly there is no order whatsoever, the ticket system does not work, customers get told to sit down and the consultant will "come to you", a lot of people were jumping in line since no one knew who came before and after who, the lady at the door was certainly confused and this delayed all the customers, we ended up having to sit longer than usual.

I get called in to a consultant named ZINHLE, she asked for my particulars and (with an attitude) proceeded to find my envolope and gave it to me. I asked her to help me activate my banking app and she blatantly told me to go join another queue for that because her machine is not made to activate banking apps. A LIE, because I had witnessed the gentleman who helped me reopen my account assist the people I was with from his own system.

I told ZINHLE that her request was uncalled for and I cannot be joining another queue as sitting in the queue prior was a mess, I was at work and could not waste anymore time. She insisted that there is nothing that she could do and I should just go to another queue. I asked if I could do this from my own laptop and she said yes go!

She didn't tell me that I would need to activate the banking app from an ATM machine, this was an inconvenience because I only discovered this after I got home.

I also discovered that my online banking keeps sending an OTP to a 066 number and not my number.

I rejoined FNB because of the convenience I knew it came with, but I witnessed hat this wasn't the case from experience with ZINHLE, she is Rude, inefficient, and acts like she hates her job. sadly all that energy is projected to us.

She could've sorted me out yesterday, ensuring that I will not need to go back in branch, Now I need to take time off my busy schedule and go find out why OTP'S are being sent to a 066 and not my main number.