Disappointing Service from FNB - Unresolved Double Debit Issue

I'm writing to express my extreme disappointment and frustration with the service I've received from FNB. Despite being a loyal customer for over 10 years, I've been left feeling ignored and neglected.

The issue began when FNB double debited my business account, causing significant financial inconvenience. I've made numerous calls to their customer service team and went to the branch, hoping to resolve the matter swiftly. Unfortunately, my efforts have been met with a lack of urgency and assistance.

It's unacceptable that after repeated attempts, I still haven't received any meaningful help or my refund. The lack of communication and resolution is shocking, especially considering my long-standing relationship with the bank.

FNB, I expect more from your team. I deserve better. I hope you take my complaint seriously and take immediate action to rectify this situation. complaint reference is: ***