Disappointing Service from FNB on new Accounts

Received automated SMS response stating - Priority complaint, a consultant will contact you within 24 to 48 hrs. 96 hrs later, no response!!! I am stunned at the inefficiency and rudeness of FNB,how this bank continues to funtion is a beyond me. For 35 years I banked with Ned Bank a pleasure, unfortunately they could not compete with 5 year investment interest, perhaps lower interest and excellent service is the best option.