Disappointing service from fnb ***** department

I paid money into an account (did not pay and clear) reported a ***** case on Sunday the 2nd of October, the same day. The said they will log it with her bank to freeze the account, and made me hold on Sunday October 2nd while they did it. The person i spoke to from fnb then said it's logged and I will receive a call within 48 hours from the ***** department. On the 4th of October I called again gave them the reference number and they said I have to wait for the investigation to call me it will be before end of the 48 hours. Called another 2 times including today and received the same answer saying they will escalate and this person will call me. This was logged and reported all before the funds were going to reflect in the other person's account. Up to now have not received a phone call from the investigator. It's more than 10 days later. This service is unacceptable and disappointing. Any ***** case she be handed as a urgent case. ***. Logged it with reversals as well and they said they do not deal with reversals if they are ***** related.Response: ***