Disappointing Service From FNB

I logged a review regarding my business account that I want to be reinstated, I got response on emails, I was requested by Sinnobiya Kay to send the settlement letter from FNB attorneys, which I did, she also sent me the form to complete and sign, which I also did. I received the a NO REPLY email that the docs has been received and will get feed back within 24 to 48 hrs. I made follow-up on the same email because there is no direct email, I received the same NO REPLY email that I will receive a response in 24-48 hrs, to this day I have not received anything from FNB and it is so urgent that my account get reinstated,

I am humbly requesting that FNB fix my account ASAP