Disappointing service from FNB Connect!

I’ve been with FNB for 14 years and can’t say I’ve had a bad experience, but I’m highly disappointed with the service I received from FNB Connect. About a month ago, I enquired about a Hero deal on the S21FE 5G for R499pm x 24m, and was told that I would be contacted in a few days once new stock on the S21 had been received. I had specifically requested mint or white.

Now FNB has cancelled this hero deal and I’m now left without a device, after specifically telling the consultant that I had cancelled my contract with MTN in order to Port over to FNB mobile when I received my S21.

Can I please just have my S21 or at least offer me a good deal on an S22 ! I’m not impressed by this service I received at all and really leaves a bad taste towards FNB mobile. I also now do not have a cell contract anymore, as I paid up my contract to move to FNB.

May I ask for some feedback on this please !