Disappointing service from FNB and Co.

I bought a laptop from FNB a four months ago. After just a few weeks it died on me. I got Platinum Warranty to pick it up and after replacing the mother board, they sent it back. While this was supposed to be the end of my issues, it was only the beginning. <br> <br> The laptop would not switch on after I got it back. Even though I did charge it, the company sent it back saying it just needed charging. After that, it still had issues (the keyboard was not working properly). I didn't send it back straight away because I started falling behind with my studies but eventually I did send it back and when it got back to me, it was full of scratches.<br> <br> Now, no one wants to take responsibility. FNB are telling me to email this person or the other. Platinum Warranty keep saying they are looking into it but after 3 weeks, I am still waiting.<br> <br> Platinum Warranty have clearly been negligent (I kept getting the machine back with problems) but FNB is who I am paying a monthly fee to. I have NEVER received worse service from any one. <br> <br> Stop passing the buck! I need a call from someone who can actually help me get a new computer and a new warranty company to work with. This is unacceptable!