Disappointing service from FNB

First National Bank ***** Department

On the 5th October 2019 at 21:35 pm, money was **********ly withdrawn from my FNB Easy Account. I contacted the bank to immediately cancel my card when I became aware of the transaction via sms. The next day 6th October 2019 I went into the FNB Branch and Canal Walk and reported it to the ***** Department and also cancelled my Online Banking

14th October, I contacted the ***** dept telephonically and was informed that it takes 10 days to get any feedback as the matter is under investigation.

21st October I went to the FNB Branch at the Tygervalley Centre and was informed that they are offline.

28th October I went to the FNB Branch at the Tygervalley Centre again and they assisted me in contacted the ***** Dept again. I was on the phone for about 45 mins as I kept on being transferred back to the initial operator. This occurred 3 times and each time I had to repeat my request to speak to the investigator at the ***** department who I was informed is handling my case. I was given her email address

I emailed the investigator and to date have had no response.

1 November I tried calling the ***** department again and was told that I have the option of them returning my call due to a high call volume. No return call by the department was made. This is really bad service. I wanted to move my main account to FNB from ABSA but this level of service makes me regret even considering it.