Disappointing Service from FNB

I was withdrawing at my local FNB ATM when a guy came from the back of me put a code grabbed my card and ran(this happened in a split second) it happened so fast that the gaurd didn't even have time to react.I called the ***** line immediately while on the call an amount of R4000 was withdrawn from another ATM before my card was blocked.

I went into the branch the next day submitted a claim form and followed the procedure.

Today I received a letter stating my money will not be reimbursed because they are holding me liable for the money lost.

Firstly they took so long to take my call on the ***** line that in that time 2 withdrawals were made before they got to blocking my card.

Second they are completely liable for the lack of security at their ATM machines because their atms are being manipulated by hackers and their customers are being ****** at those very ATM’s.

I am utterly disappointed in their service and to think I recently changed over from ABSA thinking FNB was a better option.

Please be careful FNB users, the FNB atms are easily manipulated by hackers and your money could also be ****** and FNB will hold you responsible for the lack of security software on their ATMs. Don’t be a victim.

Kind regards Francis Chinnapaye ***