Disappointing service from FNB

On the 24th of February 2018, I called FNB's business desk to order a new cheque card for my business. I was told it would take 3-5 working days. 5 days later, when I enquired about where the card is, No one could tell me where the card is and I was put on hold for 30 minutes twice when I called. I called again on the 6th day and was given reference number Rx ********** 0457 and told to await feedback on what happened to my card. On the 6th of March, I still hadn't received word on the card so I went to Gillwell mall branch and the Consultant advised me to order a new card as I would probably get feedback on the "lost" card weeks later. She logged on to online banking, I put in my log in details and she proceeded to cancel the "lost" card and order a new one for me. She told me I would be getting a call from a courier company for a delivery address. I received a call from takealot and they asked for my address and I gave it to them. The card arrived today and I called the business desk to activate it, only to be told this was the "lost card" and the newly ordered one is at Mdantsane City branch. First of all, I did not ask for my card to be delivered there as it's too far from my work place and my working hours are exactly the same as FNB branches. Secondly, I did not receive the promised feedback on why my card took this long to be delivered to me or get an apology. I am very disappointed and angry for the inconvenience as I still don't have a card in my possession.. I really thought FNB was a bank of convenience to their clients.