Disappointing Service from a Reputable Bank

I had a very frustrating experience trying to follow up on a disputed transaction with First National Bank. I called in with my reference number ready, expecting a simple follow-up, but instead I was transferred over a dozen times between different departments — from *****, to online banking, to business banking.

Each time I had to repeat my issue, and it felt like no one knew who was responsible for assisting me. At one point I was even given incorrect information. What should have been a quick follow-up ended up wasting over an hour of my working time.

This level of service is really disappointing, especially from a reputable bank. Customers should not have to be passed around endlessly just to get clarity on an existing case.