Disappointing Service for a huge bank in SA

<p>To whom it may concern.</p> <p> </p> <p>I'm writhing this review on behalf of my husband Kgaogelo Mogoboya.</p> <p> </p> <p>He has a credit card with First National Bank for the past few months his been making regular payments and his funds reflected the same day or the following business day BUT come December his told that his funds will reflect withwithin 3-5 working days. When we asked for a reason we are told it's policy.. Funny this policy wasn't in place all these other months, Mbali then said to us it was pure luck that they reflected earlier before. Being lucky is not reason enough I want to know why they finds haven't reflected and why wasnt this policy in place before. Since I was lucky then I WANT THE SAMR LUCK NOW AS I HAD MADE PLANS AND RIGHT NOW THIS BANK IS FAILING ME BIG TIME. I want answers and not from a lazy consultant but someone senior..... </p>