Disappointing service ☹️

I would like to complain about my encounter with Fnb today. Went to the branch in Johannesburg cnr Sour n Main, were I spent the whole morning trying to get a simple assistance with getting relief with covid19 on my bond payment for the next 3 months. I came across a very clueless consultant by the name Jabu who right now I don't to talk about the way am so upset, got assisted by another consultant by the name Edna who was really going out of her way to assist me n my friend until a very rude consultant by the name Ester came in sending us from pillar to post. From 9am until 12pm sitting in that branch with no solution to my query. We were eventually assist by other consultants by the name Moclarn and Sibusiso who were really wonderful and like Edna went out of their ways to ensure we got help. Now the banking app that I have installed keeps taking me around in circles, till now I do not have confirmation my request has been submitted. My question is Fnb end of lockdown and all the interruptions it's coming with in my personal finances, will I not be getting harassment from your end, because all my efforts of making arrangements are all not getting me anywhere?