Disappointing service

Really disappointed in nav» Car Team at FNB. I'm paying for a service to have my car license renewal done through FNB; my car license has expired and FNB is still not able to assist with this. 2 weeks after last e-mail received from the nav» Car Team, I as the customer had to send a follow-up mail asking about progress. In this mail I copied other random generic e-mail addresses for FNB I found on the internet, and my mail was answered, saying it has been directed to Tech team for resolve. 1.5 days later, again I as the customer had to do follow-up e-mail on progress of my query. Disappointed FNB, that's all I can say. I would like my annual subscription for the policy refunded to me seeing that I could not benefit from one aspect of the service it promised. I'd rather go and stand in a queue at the Post Office to renew car license myself.