Disappointing Service Experience with Business Banking Enterprise

Dear FNB Business Banking Team,

I am writing to express my extreme dissatisfaction with the service received from the Business Banking Enterprise team. Our business banker is based at the Campus Square, Johannesburg branch. Despite numerous attempts to seek assistance, our banker would often respond a week later.

Recently, we received a message from the Fordsburg branch, requesting a meeting. We scheduled an appointment for 20th February at 4 pm. However, upon arrival, we discovered that the business banker was absent without notice or rescheduling.

Fortunately, the Business Banker Manager at the Fordsburg branch intervened and attempted to assist us. She contacted the Business Enterprise Division, but unfortunately, the representative we spoke with provided extremely poor service. He was arrogant, unfriendly, and seemed annoyed by our inquiry.

When I expressed our dissatisfaction, his response was a dismissive "okay." When I asked if that was all he had to say, he rep****, "yes." This level of service is unacceptable, especially considering we are valued clients of FNB.

I request a thorough review of this matter and immediate improvement in the service provided by the Business Banking Enterprise team.

Account Details:

* Branch: Campus Square, Johannesburg

Thank you for your attention to this matter.

Sincerely,

Ms Motts ECD Centre