sP
sarah P

1 reviews | Active since Jul 2015

22 Aug 2016, 18:12

Disappointing service ever this is worse than bad

<p>I logged a complain with fnb on bad customer service from a branch in magaliesburg now whats worse is the bad service now comes from head office where their dragging their feet to assist their customers i think the best out of this is to expose this on social media that a snr client service manager from fnb does not value his customers he no longer take calls or email from the branch doing follow up and consultants are afraid to rich him from his cellphone as he get very angry if they do so. I think its time we choose a different bank like absa,standardbank or capitec whr customers a valued and their queries are resolved with 24 hours and not fnb its been a month now with no help my first refference is <span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">990633 for complaint maybe i will get second refference and my problem wnt be still resolved this is totally out sooo unhappy especially coming from fnb head office mybe newspapers of SA will help.</span></p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Aug 2016, 07:14
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done. We are aware that this is the second complaint.

The reference for your complaint 996763

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)