Disappointing service Ebucks!

My ebucks status is lower than it should be. This is due to a system error where my tax free saving account is erroneously not being taking into consideration in the accumulation of my ebucks.

I have contact the ebucks team via the call centre and secure chat and chatted to Mikateko who did confirm that the points were not allocated. There is no sense of urgency to fix this. I am going on holiday on 1st July and want to use the slow lounge which I should rightfully be able to. If my status was correctly calculated I would qualify for the slow lounge. Now the agents want to take 3-5 working days to investigate and even more time to correct it.

No one is able to commit if my slow lounge fees will be refunded once the ebucks status is corrected.

Pathetic pathetic service. I have only banked with FNB and have been a loyal customer. Really disappointed.