Disappointing Service doesn’t stop

My service Received from FNB has been Appalling, and I can only post one complaint every week, so I decided To do 3 in one.

1) an Unauthorised amount was deducted of my account. I was told via messenger in app to report as **********. In the process my card was cancelled, which I didn’t request. I immediately was asked for the card to be reinstated, and was told it’s not possible. I need to order a new card, at my cost, and you can retrieve the track record on my experience on that

2) I indicated I wanted to switch my bond, this happened in app on Sunday the 31st of May. Up to now, no one contacted me to assist. I received a sms that Anthony Malungane will advise on further progress, maybe check of the guy still works for you?

3) I’ve received a message about a complaint. This was followed by a call, about problems to renew my car license. I never complained on this issue, as I haven’t tried to renew my license. I enquired on how the complaint was received, and was told social media. I requested feedback as to when, how and what social media platform, as it’s a possible syndicate at work (seeing that my car license did expire end May), or one of my social media accounts have been hacked. To date, 2 weeks later, no feedback or conclusion of the matter. I would also like to know how FNB obtained my car info, as it wasn’t purchased through any affiliated FNB Companies.