Disappointing service

I had interaction with FNB today, and had the most disappointing service, I called three times to enquire about my new opened Aspire Account, the first lady kept me on hold for a long time, till my airtime ran out and my work phone does not allow 087 numbers going out. I was hoping she would call me back but she didn't. I called again, the second lady was just rude to say the least. The third time I called, while speaking to another lady, the phone just went dead, I dropped the call and the lady also didn't call me back. I had initially gone to Horizon View Branch to open an aspire account, and the lady that assisted me informed me I will be getting my card by the end of last week. I still haven't received anything. I am utterly disgusted with the service. I am just annoyed.