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CS
Cyril S

1 reviews | Active since Mar 2011

16 May 2018, 07:04

Disappointing Service and Unfulling Promises

App**** for a FNB Gold Credit card over 2 1/2 weeks ago from Randparkridge branch.

A total mess up where FNB "Cancelled, Duplicated, Wrong Card details on my profile & False promises - Still Waiting!

Long story short:- Today 16 may 2018, still no Credit couried "As promised" before yesterday?! Profile still not rectified as per request

Tied of having to run after FNB , when they should be looking after us their customer, Very Disappointing

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2018, 11:25
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

CS
Cyril S's update20 May 2018, 08:19
Reviewer Update
Still waiting for a response to my last complaint! Now today, I see on my credit card statement, that I have been charged on 19 May 2018 #INITIATION FEE -R175.00, on my credit card?! This was never communicated or advised or informed? So this is the behavior of FNB, to charge your clients "Unknowingly" once the card has been issued? This is so "Under Handed" and *********!!!!??, Just like ******* "***** our money without asking", is this not a crime????? Reverse this charge, I will not pay it
FNB (First National Bank)
FNB (First National Bank)'s reply21 May 2018, 11:42
Official

Good day rougeofshaw,

Thank you for your posting.

I am disappointed to hear that you have not been contacted regarding your complaint.

Your comments has been escalated to FNB Credit Card and I have requested that they be in contact with you to address your concerns.

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one )