Disappointing Service and Communication

<p>I have been having issues with my banking app as the mobile device is not verified. I've been using the same device with no issues before. This means I can't approve transactions buy electricity etc. When logging onto online banking the same device is displayed twice once as verified and once as not verified without the option the do anything.</p> <p>I tried contacting the bank via secure message and premier to establish whether this was a general problem and was informed to phone the app department only to be informed that they are experiencing higher than normal call volumes. I again tried contacting the bank to establish whether this is a general issue and once again got told to call the app department.</p> <p>After a few attempts I finally get hold of a consultant in under 10 minutes that tells me the new version of the app un-verifies a device when you update the app, your phone software or uninstall and reinstall the app. I therefore have to make a payment of more than R300.00 via the app and then my device will be verified again. Is this right? I made a transaction for R500 and my device is still not verified. In fairness she did mention a period of 7 days but I’m not sure whether I need to wait 7 days before or after making the R300.00 payment.</p> <p>I have already had to resort to purchasing electricity via another service as the system was continuously unavailable when trying to purchase via the app and I cannot purchase via internet banking as my device is now un-verified and I cannot approve anything, not even updating something like contact details.</p> <p>Like you, I also have customers I need to keep happy and spending hours on the phone trying to sort out something that was working and now stopped does not help me in doing that.</p> <p>What is meant to be a convenience has now become a nuisance and I am essentially cut off from doing the transactions I want to do via the electronic channels.</p> <p>I’m at a loss as to what my next step should be as the assistance I’ve received thus far has not resolved my issue.</p> <p>What made FNB great is slowly slipping away...</p>