DISAPPOINTING SERVICE

Ok, I am getting fed up with FNB and their staff not knowing their products because then they are giving us false information. In late February I app**** for the SOLOPRENEUR BUNDLE as an existing FNB client because I wanted to separate my personal account from my business activities. I was told in addition to receiving the business account, I will also get an FNB connect sim card and it will be loaded with minutes, data, WhatsApp data every month (this is one of the benefits of the SOLOPRENEUR BUNDLE I am told by the consultant assisting me activate this bundle). I opted for both the card and sim card to be delivered. So on 25 February I received an SMS stating that the card and sim card will be delivered on 26 February. On 26 February the driver comes and he only has my business card and not my sim. So I contact FNB and they tell me that no sim card has been activated on my profile and I need to go to the branch, have one activated, inform them and they will link it to my SOLOPRENEUR BUNDLE so I can receive those benefits (minutes, data & Whatsapp data). The consultant at the bank also confirms that, yes the SOLOPRENEUR BUNDLE does come with the FBN connect sim card with those benefits. So after activating the sim at the branch, I contact FNB again to have them link this sim card to my SOLOPRENEUR BUNDLE and they told me the matter has been escalated. Few days later I contact them again and I am told they will escalate the matter. I am not sure how many escalation a sim card needed. A guy called me last week and told me that the benefits will be loaded to my sim card after the 12th March. Today (18 March) I try again to contact them to find out when will these benefits of the SOLOPRENEUR BUNDLE I activated will be loaded to my sim? The response is that my sim is on prepaind and on any sim contract that has the minutes, data and sms's. Now I am told I need to qualify for the benefits. I don't know how many times I have explained that this is for the SOLOPRENEUR BUNDLE, hoping they might pick it up on the system or it might help resolve my issue. The FNB staff who are meant to assist us with the products they offer, DO NOT KNOW THEIR PRODUCTS. I AM TIRED. As I am typing this I am on the Chat with them on the FNB app, I keep typing "please tell me about the SOLOPRENEUR BUNDLE", I am being sent from a Mandisa, to a Sisanda, to a Zeenat, to a Ayanda and no one can tell me anything. I need assistance with sorting this out. I am exhausted from dealing with *********** people who don't know products of companies they are meant to represent. SO DISAPPOINTING.