Disappointing service

I had requested a credit limit increase on my credit card on Thursday 15.09.22, received error messages. Chatted to your bankers via secure chat and she advised my documents will be processed in 8 hours.

I chat with your agents the next day and again advised of a 24 hour turnaround time.

I called into the credit card increase department they checked and saw the application is pending and won't be processed further.

I was then put through to applications or sales to process a new form telephonically. Agent also experienced errors eventually she called back and we completed the application. I was then put through another department to complete the quote I was approved for.

I did this with three agents. Two female agents had network errors and the male was then able to process it around 2pm for me. However, I called in multiple times to the following numbers and the calls kept dropping *** and ***.

He advises the last step is debicheck mandate that I will receive after the call.

I am still waiting for this to come through a day later.

One of the agents on secure chat today said, she can't see that the debicheck mandate was sent to me.

Now the application actions department is not available today.

This has been a horrible experience as a fnb customer. I did not have to go through all this the last time I requested a credit limit increase.

I still have not been assisted.