Disappointing Service

I am extremly disappointed with the FNB Staff and lack of assistance and guidance from the staff. For a week now I have made numerous calls to FNB transferred from dept to dept asking for a paid up letter for my Credit Card, every time you call its hours on the phone holding for assistance. I was then told last week that i can follow up on Friday for the letter. As I didn’t get to it previously to follow up I called today to follow up on the paid up letter for the credit card and all of a sudden I am told after numerous conversations and numerous calls with FNB staff that I had to send a request email and nothing has been done about my request to date. Why was I not told this last week by all your many consultants that I spoke. Now How long must I wait now again. And here is the crazy part I wtill have not been given this email address where the request is supposed to be sent to, I still don’t know what email address they are referring to.

You manager in the dept Cantoni is just as useless I left a message for the manager to give a call today and I sent the manager an email (***) and I have been blatantly ignored and that by the manager of the dept no wonder the staff are so *********** they are merely following the example of their manager.

I expect this matter to be resolved ASAP I have been a loyal client of FNB for many years and moved everything over to FNB and I’m wondering now if I didn’t make a mistake if this is the service I am getting from you.