Disappointing service

Hi, I popped into the Westgate branch 10 June 2021 to apply for a new bank account as I am not happy with my current banks service. I was advised by the consultant to apply for the FNB Fusion premier account to which I did and was advised I would need to wait 3-5 working days for my card to be available for collection. It's been over 10 working days with no communication whatsoever and I receive no response on sent emails. I'm starting to regret the decision I made to start a relationship with your bank