DF
Debra F
1 reviews | Active since Aug 2009
06 Apr 2024, 11:41
Disappointing service
I was forced to open an FNB account in order to access PayPal funds. Sat at the Lambton branch for 1 hour and 40 minutes. Left with an ATM card and no access to online banking. I am thus still unable to access my funds in PayPal. The customer service lady was sweet but unable to resolve my problem. No Manager in sight to sort it out. Please can FNB activate my online banking. I do not have time for another branch visit or a lengthy phone call. You have greatly disappointed me.
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Replies (2)DF
Debra F's updateReviewer Update
07 Apr 2024, 19:53Good day
As per my complaint, I am not interested in phone calls. I do not have the time. Please activate my online banking as per ALL the information given to the bank consultant in person. You may then communicate with me via email. Thank you
As per my complaint, I am not interested in phone calls. I do not have the time. Please activate my online banking as per ALL the information given to the bank consultant in person. You may then communicate with me via email. Thank you
DF
Debra F's update07 Apr 2024, 19:53
Reviewer Update
Good day
As per my complaint, I am not interested in phone calls. I do not have the time. Please activate my online banking as per ALL the information given to the bank consultant in person. You may then communicate with me via email. Thank you
As per my complaint, I am not interested in phone calls. I do not have the time. Please activate my online banking as per ALL the information given to the bank consultant in person. You may then communicate with me via email. Thank you
DF
Debra F's updateReviewer Update
09 Apr 2024, 18:57I have been waiting since Saturday for you to activate my online banking. And now you INSULT me by sending me an email referring to me by my previous married surname when you have my new surname and ID on record. My name is DEBRA FORRET (Ms). Can you now please sort this out? It should be quite simple. Cancel the old profile and activate the new one. I need the online platform to access PayPal funds. Furthermore, you have done a wonderful (sarcasm) job of showing me why I should NOT move my banking to FNB. Please can you email my sign-on details. Thank you
DF
Debra F's update09 Apr 2024, 18:57
Reviewer Update
I have been waiting since Saturday for you to activate my online banking. And now you INSULT me by sending me an email referring to me by my previous married surname when you have my new surname and ID on record. My name is DEBRA FORRET (Ms). Can you now please sort this out? It should be quite simple. Cancel the old profile and activate the new one. I need the online platform to access PayPal funds. Furthermore, you have done a wonderful (sarcasm) job of showing me why I should NOT move my banking to FNB. Please can you email my sign-on details. Thank you