Disappointing service

I am absolutely disgusted at the manner in which FNB have handled the opening of my new account, only to be further appalled by the incompetency that followed.

‘Switch with a selfie’ is how it is positioned, not that straightforward. All my FICA documents were submitted in person, at the branch, with the promise of a response within 24 hours, that was last week Thursday (13/07), bearing in mind that the account was activated almost a month ago.

I’ve been pushed from pillar to post by the agents on the secure chat, each singing a different tune with regards to why my account is inactive, I’ve followed every step as advised but with no resolution.

The icing on the cake has got to be the events over the past 24 hours, after laying complaint #***, Sarah Feldman, on behalf of FNB, proceeded to mark my complaint as resolved, despite having not made contact with me.

My expectation is to attain complaint resolution, by being assisted with the activation of my account, having already provided FNB with the relevant FICA documentation.

I have all secure chats archived along with emails that have not been responded to and will not hesitate to raise the matter with the Ombudsman, as my attempts to achieve resolution with the institute is not being attended to.