Disappointing Service

I visited FNB branch last week to apply for a credit card. One of the managers assisted me as this whole process was done over the phone. After confirming quite a few questions and confirming certain details the card was approved. The person then ask if she can do a credit check. After this my request was declined and the person refused to give an explanation.

I put it on record that my credit profile at all these places such as Transunion, Clear Score, Experian is clean without any judgements, outstanding accounts, active accounts etc. The score is good only thing holding the score down is the fact that I don't have any debt what so ever. Also bear in mind that I have over a 1/4 milj. in various savings accounts with FNB.

With a clean credit score and the amount of money you have in my account with you, why is the card declined and you refuse to give an explanation.

Interesting that a manager at your branch was very quick to speak to me and suggest I open a maxi saver, which I did, however you fail to assist in any other way. Apart from excepting my business, private and various savings accounts and the the huge amounts flowing through them, FNB is otherwise useless and not there to help you grow.