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Dominique S

1 reviews | Active since Aug 2016

02 Dec 2022, 11:27

Disappointing service

I am so disappointed with FNB service, I have been trying for 3 days to get hold of the department to load my overdraft that was approved on my Fusion account, I called on 30/11/2022 and was on a call for more than 2 hours and was xfered and request to call several no's .. I called again yday same story bene xfered and xfered ... still not resolved ...the sales agent that called me was -Marku – kubyana I requested call back several time... still I am awaiting his call back ... I have spoken to Jubu, Emmanuel Elgarcia, Andries marogo to mension a few naes and still not resolved. ... I logged 2 queried on the website ref ***..30/11/2022 and ref *** 01/12/2022... I received an email response for *** with.. incorrect query ... no one has called to confirm the query ...

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Replies (2)
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Dominique S's update05 Dec 2022, 11:29
Reviewer Update
I still have not received a call from u guys and a credit check was done on my name without been my permission, I received an SMS and email requesting Oct and Nov payslips or bank stmt... I emailed the documents *** at 13:29 on 02/12/2022 later in the afternoon I called ***(option 5) to confirm if my documents were received, I have advised it 24-48 hour turnaround time they cannot check for me ... and someone will call me I must wait, I got another SMS asking for 3 months pay slips/bank statement ... I called ***(option 5) to confirm if my documents from Friday rec ... as I received a new request .... I was told it would be escalated and turnaround times 24- 48 hours my ref is
Innocentia Nxumaoo ... The application was done on 29/11/2022 and still no call from FNB ...
DS
Dominique S's update09 Dec 2022, 09:53
Reviewer Update
Still no feedback ....