DISAPPOINTING SERVICE

I AM A NEW BUSINESS OWNER AND A NEW CLIENT AT FNB. I GOT A GOLD BUSINESS CARD FORM FNB, NO PROBLEM AT ALL. I TRIED TO JOIN E-BUCKS BUSINESS AS IT WILL BENEFIT. I DID THE APPLICATION ONLINE AND IT TURNS OUT IT CANT SEND ME AN OTP BECAUSE THE HAVE NO inCONTACT DETAILS FOR ME ON THEIR SYSTEM. I CALLED THE HELP LINE AND THE WOMAN ADVISED ME TO CALL THE FNB BUSINESS LINE TO GET MY CONTACT DETAILS ON THE SYSTEM (AS IT ALREADY IS ON THE SYSTEM). AFTER 2 HOURS OF AIRTIME USED, MY inCONTACT DETAILS AT FNB BUSINESS IS CORRECT. SO I CALLED E-BUCKS HELP LINE AGAIN AND THE SAME THING HAPPENS. AS I TOLD THE WOMAN THE PROBLEM IT WITH THEM, SHE CUT ME OFF, AND DID NOT EVEN TRIED TO HELP ME.

I AM VERY DISAPPOINTED IN THE KIND OF SERVICE. YOU PROMISE ALL THESE AMAZING BENEFITS BUT CAN'T BE HELPFUL TO SOLVE A SMALL PROBLEM.

AND LET ME NOT START ABOUT THE IN BRANCH SERVES. I SAT IN LINE FOR MORE THEN AN HOUR AND A HALF JUST TO SPEAK TO A CONSULTANT ON THE TELEPHONE.