Disappointing Service

Please assist with the following: I app**** for a premium cheque account on/ about the 15/ 16th of July 2019. I was told that the card would be delivered within a period of 3 – 7 days but in the interim I needed to go to the branch to update my contact details to my current number as the number on the system was inoperative. On the 18th of July I went to the FNB branch to change my number as advised by the sales agent. It’s been three weeks since the application and no card was ever delivered. I eventually called to enquire about the status and was informed that the card was ordered but no one could provide an update with regards to when & how the card would be delivered. I then requested that the account to be closed since this is indicative of the kind of service I would experience at FNB going forward and it would be in my interest to remain with my current bank. I’ve logged a complaint through their FNB complaints portal and my complaint was never acknowledged or addressed. As of today (02/08/2019) I received an SMS asking me to deposit money into this “account” but how is the account active if I have never provided FICA documentation nor am I possession in of a card/ an account number. I think I have done everything sufficiently on my part as a consumer and FNB has failed to meet its reciprocal obligation. Kindly please address the above by closing this account and removing my contact details from any marketing communication and providing confirmation of same. A response is expected by close of business Monday the 5th of August or I am approaching the Ombudsman with this complaint.