Disappointing service

I went to an FNB branch in Maponya Mall and arrived at the door exactly at 08:57 am. The branch opens at 09:00 am, but that didn't happen. The key bearer arrived 6 minutes late (which is understandable because we use public transport and hiccups are of course to be expected). But what was disappointing was the fact that when the lady opened the doors at 09:09 she didn't even apologize to us for making us wait.

Alright now we are inside the branch and I'm number 4 on the waiting list. The very same lady whom I did not get her name because she was not wearing a name tag, came and messed up the queue. The guy who was number 5 was serviced before me and I now had to get served after him but I arrived first.

As if all this was not enough to frustrate anyone, the consultant finally calls me up and the time now is 09:29. The late lady comes again to service station of the consultant who is supposed to help me and she uses her system to apparently help another customer who was carrying a passport. Meaning that now I have to wait for her to finish up whatever she was doing with that passport at my expense.

At this point I'm doing my best not to lose my cool. I was not evening gonna write this review but what ticked my last nerve was the fact that after waiting a good 38 minutes for just changing my pin, I'm told that they can't help me because the speed points are not working. Now I cannot perform my transactions that I needed to perform urgently.

That was a very disappointing service