Disappointing service

Our salary department had a technical problem on and could not process salaries on time which is 28.05 and that is the same day my bond is debited. However it was processed on 29.05 and debited accordingly. To my surprise this morning I get message that my account has been handed over to collections. Hardly 48hrs later. I have never missed a payment on my bond. I just think this is the most pathetic service, irrespective of the message being automated. Such messages must be sent at least 7days later. I understand that you're running a business but respect towards your customers counts to win over potential ones. I am an annoyed customers at this stage. The least you could have done is call me not tell me about being handed over to collections, retaining customers counts. To think how I love this bank. <br>