Disappointing service

I visited the FNB Circus Triangle branch to open a new account. I was assisted by a consultant named Spoki. I told the lady I wanted an Easy pay as you use account and she went on to open a premier account for me. Coming into that realization, I was unhappy with that and got a call from a lady named Amanda to resolve this issue. My account was then downgraded to FNB Aspire and accumulated charges, and further downgraded to Easy account and accumulated more charges. I was aware of the downgrade and agreed to have the matter resolved that way. I asked Amanda of the charges, I was already aware of the charge accumulatedwhen downgrading to the Gold Aspire account. I asked Amanda, "Will the account not accumulate further charges when downgraded to Easy account because I shouldn't be liable for charges that I have accumulated as a result of a consultant that opened a wrong account for me." She answered no - and advised that the charges I had on the account were for the ATM Cash Deposit - which was not true. Both charges that I have accumulated on the account are monthly fees for the premier account and other charges for the Gold account! Now who should be liable for these fees because I specifically asked for an Easy PAYU account which has charges far less from what I have been charged now, and would be going off for a "monthly fee".